1. Introduction
ContentCollective ("we," "us," or "our") operates contentcollective.net and related services. We are committed to protecting the privacy and security of our members, especially given the sensitive nature of the adult content creation industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
We understand that privacy is not just a policy for our members. It's a safety issue. We design our systems with this reality in mind.
2. Information We Collect
2.1 Information You Provide
- Account information: Email address, display name, username, and password when you create an account
- Profile information: Bio, creator type, profile photo, and links you choose to share
- Platform connections: When you connect external platforms (OnlyFans, Fansly, Instagram, etc.), we store connection metadata, never your platform credentials
- Communications: Messages sent through our platform, support requests, and feedback
- Waitlist data: Email address submitted through our waitlist form
- Payment information: Processed by our third-party payment processor; we do not store full payment card details
2.2 Information Collected Automatically
- Usage data: Pages viewed, features used, time spent on platform
- Device information: Browser type, operating system, device type
- Log data: IP address, access times, referring URLs
- Cookies: Session cookies for authentication and preference cookies for site functionality
2.3 Information We Do Not Collect
- We do not collect or store explicit content
- We do not store your external platform passwords or login credentials
- We do not collect government-issued identification unless required for specific verification processes, which will be disclosed separately
- We do not sell your data to advertisers or data brokers. Ever
3. How We Use Your Information
- Provide and improve our services: Account management, platform features, and service optimization
- Communication: Service updates, security alerts, and community announcements
- Safety and security: Fraud prevention, abuse detection, and protecting our community
- Analytics: Aggregated, anonymized analytics to help creators understand industry trends (your individual data is never shared)
- Legal compliance: Meeting legal obligations and enforcing our terms
4. How We Protect Your Information
Given the sensitive nature of our members' work, we implement robust security measures:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access controls: Strict role-based access; only authorized personnel can access member data
- Infrastructure: Hosted on enterprise-grade infrastructure with SOC 2 compliance
- Regular audits: Periodic security assessments and penetration testing
- Incident response: Documented procedures for rapid response to any security incidents
- Identity protection: We support pseudonymous accounts and do not require real names for general platform use
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
- With your consent: When you explicitly authorize sharing (e.g., publishing a public creator profile)
- Service providers: Trusted partners who help operate our platform (hosting, email, payment processing) under strict data protection agreements
- Legal requirements: When required by law, subpoena, or court order. We will notify you unless legally prohibited from doing so
- Safety: When necessary to protect the safety of our members or the public
- Aggregated data: Anonymized, aggregated statistics that cannot identify individual members
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from non-essential communications
- Restrict processing: Limit how we use your data in certain circumstances
To exercise any of these rights, contact us at privacy@contentcollective.net.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account:
- Profile data is deleted within 30 days
- Messages are deleted or anonymized within 30 days
- Backup copies are purged within 90 days
- Aggregated, anonymized data may be retained indefinitely
- Data required for legal compliance may be retained as required by law
8. Cookies and Tracking
We use minimal cookies:
- Essential cookies: Required for authentication and core functionality
- Preference cookies: Remember your theme and display preferences
We do not use third-party advertising trackers, social media tracking pixels, or cross-site tracking cookies.
9. Third-Party Services
Our platform may contain links to third-party services. This privacy policy does not apply to those services. We encourage you to review the privacy policies of any external services you use.
Current third-party service providers:
- Neon: Database infrastructure
- Vercel: Hosting and deployment
- Stripe: Payment processing
10. International Data Transfers
Your data may be processed in the United States. If you are located outside the United States, your information will be transferred to and processed in the US, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer.
11. Children's Privacy
ContentCollective is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we discover that a minor has provided us with personal information, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify members of material changes via email or platform notification at least 30 days before the changes take effect.
13. Contact Us
For privacy-related questions or requests: